release_note_ndc
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Mixed cabin class at reshop for ticketed orders (21.3)
- Addition of CLID in OrderCreate (21.3)
- Decoupling of CLID and FQTV (21.3)
- Open ticket enhancement – refund retained ticket value (21.3)
General notices to partners
- Clarification regarding booking of flights operated by OALs
- Clarification regarding selection of seats for flights operated by OALs
- Reporting API outages/incidents to SQ NDC
Click here to download August 2026 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Force PTC option at shopping
- ATC logic for bound reshop
General notices to partners
- Singapore Airlines live with Visual Content on RouteHappy
Click here to download April 2026 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Changes to storage of Seller contact details in PNR
- OfferPrice upsell to view more fare options for an offer
General Notices to Partners
- ACC-IATA mandate – SSR DOCS increase document field from 15 to 25 characters
- 21.3 OrderRetrieveRS API minor change - CabinTypeName
Click here to download December 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Mixed cabin class at reshop (for unticketed orders)
- 21.3 OrderReshopRS API minor change – Refund improvement
General Notices to Partners
Click here to download November 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Open ticket – cancel an order without refund and reuse ticket value
- Updated fare conditions returned in <PriceClassList>
General Notices to Partners
- Clarification regarding changes in self-eligibility rule for self-reaccommodation
- Clarification regarding eligibility criteria for Emergency Exit (EMEX) seat selection
Click here to download September 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Baseline activation of self-reaccommodation (SREAC) functionality for involuntary servicing
General Notices to Partners
Click here to download August 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Add corporate code at OrderReshop
- Addition/deletion of passenger’s contact information (CTCE/CTCM)
- SQ Meal Selection in NDC
- 21.3 OrderQuote API grammar change – <AlaCarteOffer> changed to <RequotedOffer>
General Notices to Partners
- Clarification regarding blocking payment and issuances of chargeable ancillaries added outside of the NDC channel
Click here to download July 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Addition/Deletion of Passenger’s Passport Information
- Cross sale enabled for chargeable seats via interline-EMD on AC and SK
- Waitlist in NDC
General Notices to Partners
- Reminder regarding display of Point of Origin (POO) fares and Currencies
- Reminder regarding booking with Infants
-
Clarification regarding selected ancillaries after flight changes
- Automated Issuance Limit (AIL) for ancillaries
- Potential for ancillaries to drop after flight changes
Click here to download April 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Known Traveller Number (KTN) Input in NDC
- Name Correction in NDC
General Notices to Partners
- Clarification regarding handling of passengers with no first/last name
- Implementation recommendation for paid excess baggage ancillary services
Click here to download February 2025 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- ARC Void Window
General Notices to Partners
- Clarification of Penalty Application and Fare Rules
-
Managing Disruptions on NDC
- OCN
- Involuntary Servicing (Acknowledgement/Rebooking/Refund)
Click here to download December 2024 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Order List API
- Addition of Frequent Flyer Number post-booking
General Notices to Partners
- Addition of FQTV and CLID during Prime Booking
- Clarification regarding selected seats after flight changes
Click here to download October 2024 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Enhanced modify unpaid order to align shopping mode
General Notices to Partners
Click here to download August 2024 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Shopping for itineraries with stopovers
- Shopping for direct or non-stop flights
- Enhanced repricing parameters in prime booking flow
- Exchange with waiver of change penalty fees
- Refund with waiver service request in NDC
General Notices to Partners
- Processing refunds for coupons in ‘Checked-in’ status
- Clarification regarding identifying seats eligible for booking in Seat Selection
Click here to download July 2024 release notes and General Notice
Release of Altea NDC Version 21.3 for Singapore Airlines
- Introduction
- Iso-functional Deployment of version 21.3
- New Functionality on 21.3 in 2024
- Migration Considerations
- Migration Process
- Notable Implementation Changes
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Removing Free and Unpaid Services Post Booking
-
Add, Remove or Update Order Elements (21.3 Only)
- Regulatory Information
- Contact Information
- Frequent Flyer Information
Click here to download February 2024 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Continuous Pricing on NDC
- Enhanced repricing capabilities during deferred exchange flow
- Holding existing reservation during deferred exchange flow
- Activation of 'AgencyID' field in OrderChangeNotification message
- Usage of PTC INF for PH tax exemption
- Increased number of bounds supported in AirShopping
- Sale of Chargeable Seats in NDC for select Lufthansa Group (LHG) Operated Flights
- Involuntary Servicing on NDC
General Notices to Partners
- Usage of Stateless Transactions
- Clarification regarding Amount to be Paid for deferred exchange transactions
Click here to download December 2023 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Involuntary Refund on NDC
Upcoming Features on SIA NDC
- SQ NDC on IATA NDC version 21.3
Click here to download June 2023 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- 'Void then Refund' Mode
- Inclusion of Voided transactions for ARC Reporting
- New OrderChangeNotif Reason Codes
- Improvement in representation of XF Tax in OrderReshop
Upcoming Features on SIA NDC
- Involuntary Servicing Features
- Continuous Pricing in NDC
General Notices to Partners
-
Revision to process for managing Production Incidents
- Overview of support process
- Template for incident reporting
Click here to download January 2023 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Revision of Sales Confirmation Process (and Void Window)
- Adjustment of SPRF Reporting File Timing
- Support for domestic credit card transactions via BSP in Korea
General Notices to Partners
- Complimentary Rebooking Policy applicability after 31 Jul
- Ticket Re-validation & Penalty Collection in ARC
Click here to download August 2022 release notes and General Notice
Updates to SIA NDC Functionality
The following improvements are now available through the SIA NDC connection for usage by partners:
- Repricing Enhancements
- Repricing when no longer eligible for original Offer
- Repricing when Offer context has changed
- Fare Guarantee Time Limit
- Increased Offer Recommendation Limits
- OrderChangeNotification Enhancements
- Service Catalogue Enhancements
General Notices to Partners
- Mandatory Implementation of Servicing Functionality
- Common Ticketing Rejections
Click here to download May 2022 release notes and General Notice
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Enhancements to E-Ticket Endorsement Box | OrderCreate / OrderChange |
Live | SQ NDC now supports storing and input of additional data in the E-ticket endorsement box to improve mid/back-office processes. New information can be added (a) automatically or (b) manually as free text to the endorsement box. |
General Notice
Singapore Airlines will be launching ARC settlement in the US market on 10 February 2022. ARC Cash and Credit Card forms of payment will be supported on SQ NDC. 3D-Secure is also supported for ARC Credit Card transactions.
Onboarding of ARC-accredited agents to their respective GDS / Tech Partners commences on the week of 7 February 2022. Thereafter, successfully onboarded agents may start accessing SQ NDC content and transact sales in the live environment.
Click here to download Jan 22 release notes and General Notice
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Enhanced Servicing Capability – Modify Unpaid Order | OrderReshop/ OrderChange |
Test on 15Dec | SQ NDC now has the capability for Partners/Sellers to re-shop an unpaid Order by modifying one or some bounds while retaining the unchanged flights, without processing payment. Partners who wish to support such a servicing flow should integrate the new functionality. |
| Enhanced Servicing Capability – Modify Paid Order without Payment Processing/Document Exchange | OrderReshop/ OrderChange |
Available in Test/ Live on 15Dec |
SQ NDC now has the capability for Partners/Sellers to modify ticketed Orders whilst deferring payment processing and document exchange. This capability allows Partners/Sellers to perform in two separate steps: (i) modification of the booked flight segments and (ii) processing of payment and update/exchange of tickets. Partners who wish to support such a servicing flow should integrate the new functionality. |
| Additional Data for One-Way Display in OfferPrice Upsell | OfferPrice | Available in Test/ Live on 15Dec |
Singapore Airlines now returns brief Vaccinated Travel Lane information within <Disclaimer> in <PriceClassList>. Partners should review their implementation if they wish to display such information. |
| Additional Data in OrderCancelRS | OrderCancel | Available in Test/ Live on 3Dec |
SQ NDC now support One-Way Display (OWD) mode for OfferPrice Upsell queries. Additional data will be provided in the response to provide partners with the price per bound in this flow. Partners utilizing OWD and this flavour of OfferPrice may choose to review their implementations to take advantage of the additional data |
| AirlineProfile and AirShopping Optimization | AirShopping/ AirlineProfile |
Live | SQ NDC now offers an additional verb AirlineProfile which allows Sellers/Partners to request for a list of valid Origin and Destination pairs relevant to the NDC airline. Partners should integrate AirlineProfile in order to improve their traffic quality. |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Fare Prioritization Logic in Shopping | AirShopping/ OrderReshop |
Live on 15Oct | Partners to take note of the new expected output from the shopping process and inform their users if necessary. The activation is planned for 15Oct. For clarifications, please reach out to your Implementation Leads. |
| One-Way Display in OrderReshop | OrderReshop | Live on 15Oct | Partners who are utilizing OWD in AirShopping will have OWD activated in OrderReshop in Production from 15Oct. |
| Vaccinated Travel Lane Information in NDC API Response | OfferPrice/ OrderReshop (Price) |
Live | Singapore Airlines now returns brief Vaccinated Travel Lane information within <Disclaimer> in <PriceClassList>. Partners should review their implementation if they wish to display such information. |
Upcoming Developements
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Advanced Order Servicing | OrderReshop / OrderChange/ |
Phases beginning in End Q3 2021 | SQ NDC has new servicing capabilities which are planned to be released starting in Sep 2021 which will allow Sellers the capability to perform: Re-booking on held itineraries Re-book itineraries and re-issue/re-validate tickets in a deferred flow |
| Seller Remuneration Handling | OfferPrice /OrderReshop | Phases beginning End Q4 2021 | SQ NDC has plans to provide at Offer time additional information to the Seller about the renumeration they can expect to receive if an Offer is converted to a paid Order. This capability should be released by the end of 2021. |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| AirlineProfile | AirlineProfile | Test | New NDC API released to provide information about valid Origins and Destinations which an airline can accept in shopping requests |
| One-Way Display in OrderReshop | OrderReshop | Test | Partners who are utilizing OWD in AirShopping will have OWD activated in OrderReshop in Test Systems beginning Sep 2021 |
| Mandatory usage of two-step OrderReshop flow | OrderReshop | Test | An activation has been done which mandates the usage of the two-step OrderReshop flow in Test Systems. Partners who are not utilizing the two-step flow should update their implementations prior to the activation in Production. |
Click here to download Aug21 release notes and general notices
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Currency Override during Post-Booking | OrderChange | Test / Live | Partners who wish to provide the flexibility to override the currency for Seller/Market specificities to integrate this feature |
| Expanded Catalogue of Free Service | OrderCreate | Test | Partners who wish to provide their Sellers/Customers with the ability to book the new free services |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Support for Mixed Cabin Class Search | AirShopping | Test / Live | Partners who wish to provide their sellers / customers with the ability to flexibly select different cabin classes for different bounds should integrate this feature. |
| Updated Processing of Contact Information | OrderCreate | Test | Update OrderCreateRQ accordingly for provision of Travel Agency contact info as well as Pax contact info Target in PRD: Jun21 (Activation by Partner) |
| Minimum Time before departure flag | AirShopping | Test | Partners to inform implementation lead if they would like this flag returned. This is highly encouraged. Target in PRD: Jun21 |
| Support for EasyPay | OrderCreate/OrderChange | Test | SQ NDC will soon support the usage of IATA EasyPay cards as a Form of Payment under BSP settlement. EasyPay has been implemented as a sub-category of credit cards. |
| Automated Processing of Advice Status Codes | OrderRetrieve | Test | Advice status codes can arise in NDC bookings because of external modification of the PNR. SQ NDC has been enhanced to automatically process these status codes when partners retrieve the Order. Target in PRD: Jul21 |
SQ has revamped its Economy Class fare types to cater to traveller groups with different needs effective from 22 Apr 2021. Q and N fares will be moved to the new Economy Value fare type, while the V and K fares will remain under the current Economy Lite fare type. The change fees for Economy Standard fares will also be revised. The information returned in the API reflects these changes. There is no change to the structure/format in which fare rules are returned.
Click here to download our trade comms regarding the new fare family change.
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Alignment for input of FFP, CLID and PromoCode | AirShopping/ OfferPrice/ OrderCreate |
Test | Partners should review the changes and revise integration Target in PRD: 18 Jan 21 |
| Re-price Existing Order | OrderReshop | Test / Live | Partners are encouraged to review their integration to provide users with the additional information available at repricing. |
| Support for UATP | OrderCreate | Test | For info Target in PRD: mid-Mar21 |
SQ will be conducting a one-off 3DS activation for all Partners on SQ NDC come 1 April 2021. This implies that Partners who have not yet integrated 3DS with us will experience redirection errors for credit card transactions attempted on your platforms. Should any Partner wish to be excluded from this 3DS activation exercise, kindly provide in writing a request to the SQ NDC team to opt out. Nil responses will be taken as consent to 3DS activation for your NDC platforms on 1 April 2021.
Click here to download Mar21 release notes and general notices
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Re-price existing Order (held booking) | OrderReshop | Test | Will be activated by default. Target in PRD: End Dec 2020 |
| End-to-End utilization of CLID for Corporate transactions | AirShopping/ OfferPrice/ OrderCreate |
Test | Adjust integration for CLID in OrderCreate New integration for CLID in AirShopping/OfferPrice Target in PRD: 18 Jan 2021 |
| OrderReshop for Complex Itineraries | OrderReshop | Test | Partners supporting complex itineraries in shopping to review integration for OrderReshop |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Itinerary Mode for Complex Itinerary | AirShoppingRS | Live | No activation required. Only applicable for partners on OWD mode with complex itinerary enabled. |
| Fare Calculation and Fare Endorsement | OrderViewRS | Live | Activated by default |
| OrderChangeNotif for Services | OrderChangeNotifRQ | Live | Activated for partners with live implementation of OrderChangeNotif |
| Payment Time Limit at OfferPrice | OfferPriceRS | Live | No activation required |
| Bug Fixes | OrderViewRS | Live | No activation required |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Fare Type Indicator | AirShoppingRS OfferPriceRS OrderReshopRS |
Available in Test | No activation required |
| Currency Alignment in multi-currency scenarios | OrderViewRS | Available in Test | No activation required |
| Enhancements to for stop-over/connection information | AirShoppingRS OfferPriceRS OrderReshopRS OrderViewRS |
Available in Test | Controlled via configuration setting Default = 'Yes' |
| Secure Flight Indicator | AirShoppingRS OfferPriceRS |
Available in Test | No activation required |
| Offering Free Services | ServiceListRQ/RS | Available in Test | Activation required |
| Payment Time Limit at OfferPrice | OfferPriceRS | Available in Test | No activation required |
| Changes to 3DS flow | OrderCreateRQ | Available in Test | Activation required Changes to existing flow required |
| Feature | API Affected | Live Test | Action for Partners |
|---|---|---|---|
| Improvements to OrderViewRS a. Residual Amounts b. References for EMD(s) c. Order Total Price |
OrderViewRS | Available in Production | No activation required |
| PaxID Alignment Option | OrderViewRS | Available in Production | Controlled via configuration setting Default = 'No' |
| OrderSplit | OrderChangeRQ OrderViewRS |
Available in Production | Mandatory to integrate |
| Minirules Information in Offer and Order | OfferPriceRS OrderCreateRS |
Available in Production | Controlled via configuration setting Default settings apply otherwise |
| Currency specification at Reshop | OrderReshopRQ/RS | Available in Test | Activation required Pre-requisite: 2 step reshop flow |
| Adjustment of Payment Method for an unticketed Order | OrderReshopRQ/RS OrderChangeRQ OrderViewRS |
Available in Production | No activation required |
